Superstar Service

Your Shavano Park Roofing Contractor

Shavano Park Roofing contractors

Residence of Shavano Park trust Rox Roofing as their roofing contractor. This area of town has been hit time after time by wind & hail. How many times have you gotten unwanted phone calls or out of town door-knockers solicit every time a hail storm rolls through? A great trustworthy local roofing contractor is difficult to find, but we’ve made that process simple for you.

Our Roofing Process

Rox Roofing specializes in roof repairs and replacements. When you schedule an appointment, we arrive on time. We listen and review your concerns. The following is a checklist and process we take.

  • We walk the interior and check ceilings for watermarkings.
  • Inspect the attic for rotted wood, ventilation and insulation.
  • Together, walk the exterior with you and identify any concerns.
  • Inspect and investigate the roof issue.
  • Create a scope of work and proposal.
  • Review supporting photos.
  • Come to an agreement.
  • Schedule work and make repairs as needed.
  • Collect balance and issue warranty.
For insurance claims, the process is similar, but with a few more steps. We identify and document damage on the roof and around the property. You, the homeowners files a claim and we, the roofing contractor represent the damages. The adjuster and us agree to damage and repairs scope of work. We then schedule work, produce repairs and collect balance when completed. When we handle insurance claims, we take care of the all the paperwork needed to have depreciation released. Everything mentioned above allows for a smooth transition to where you don’t have to be too involved in the process, You can focus on your day to day normal activities. Because we have our systems and processes in order, residents of Shavano Park trust us to complete their project in a timely matter.

Our Expert Shavano Park Roofing Team

We have a full staff working for you. You have a dedicated project manager walking you through the entire process via phone, text or email. A dedicated experienced sales representative and a full time accounts receivable team.

Our roofing crews and labor force follow all city and manufacturer installation specifications. All debris that come off your property are legally disposed or recycled. Your project will be cleaned and magnetized to pick up nails left behind. This process is the same for small repairs jobs or large 6 figure projects.

Shavano Park Roof Hail Damage

San Antonio and surrounding areas get hit by hail about once a year. It’s normally isolated into a 2-5 mile radius. From time to time we get hit with a large severe storm that rocks the entire city.

Here’s what to do if you think your roof has been damaged by hail and what to expect.

  • Contact a roofer – that you know, like and trust, NOT your insurance company. This roofer should put together an analysis report with pictures to show proof of the damages. Don’t shop roofers around. Find one you like and stick to them. A well trusted roofer will probably have a service agreement stating if the roof gets approved to replace by insurance, they are guaranteed to do the work. This is normal and they deserve it.
  • Call your insurance carrier and file a claim. Your roofer should be knowledgeable on how to file a claim and walk you through the process. Have a pen handy as they will ask a few question. This process takes about 20 minutes.
  • Schedule your roofer to be onsite with your insurance adjuster. The roofer is on site to represent the hail damage on the roof and collateral damage. The roofer and adjuster should work together to come up with a scope of work to make necessary repairs to bring everything back to normal before the storm hit.
  • Roofing estimate. Your insurance company will come up with what they think the repair work will cost. These estimates are typically lower by 20% – 30% or more. Your roofing contractor knows exactly what it’s going to take to get the job done. The roofer and the adjuster normally meet somewhere in the middle.
  • Retail vs. insurance cost. Retail is considered a “cash price” or “paying out of pocket.” This retail price is lower than insurance because, it’s a faster process. We roof and we get paid. There’s no insurance runaround. Dealing with insurance is usually a 1-3 month run around depending on the carrier. Money is held up and take weeks if not months to get paid. The biggest issue with insurance is mortgage companies and agreeing on scope of work. Remember, insurance companies are for profit, the less they pay out, the better the bottom line looks…
  • Start work. Roofer will schedule material delivery and work to begin, these are usually two different days. Make sure to get everything in writing as to the scope of work. Make sure to know the difference between 3-tab shingles vs. architectural shingles and a hail proof shingle. This is your opportunity to make changes, get an upgrade and make an informed decision.
  • Payment. For retail cash jobs it pretty simple. Once work it complete, do your walk around, approve work and pay the roofer. For insurance, do your walk around, approve work and your roofer will send a certificate of completion to the carrier with an invoice. The carrier will review and send off payment within 1-3 weeks. When you receive your insurance proceeds, pay your awesome roofer!

This essentially wraps up the insurance process.

More Roofing Stuff

Feel free to read our 25 Most Frequently Asked Roofing Question and check out our San Antonio roofing blog.

Schedule your no cost estimate and assessments. Call Rox Roofing: 210-900-0977