SHAVANO PARK ROOFING EXPERT
Superstar Service
- A+ Better Business Bureau Accredited
- Lifetime Product Warranties
- Flexible Financing Options
Your Shavano Park Roofing Contractor
Residence of Shavano Park trust Rox Roofing as their roofing contractor. This area of town has been hit time after time by wind & hail. How many times have you gotten unwanted phone calls or out of town door-knockers solicit every time a hail storm rolls through? A great trustworthy local roofing contractor is difficult to find, but we’ve made that process simple for you.
Our Roofing Process
Rox Roofing specializes in roof repairs and replacements. When you schedule an appointment, we arrive on time. We listen and review your concerns. The following is a checklist and process we take.
- We walk the interior and check ceilings for watermarkings.
- Inspect the attic for rotted wood, ventilation and insulation.
- Together, walk the exterior with you and identify any concerns.
- Inspect and investigate the roof issue.
- Create a scope of work and proposal.
- Review supporting photos.
- Come to an agreement.
- Schedule work and make repairs as needed.
- Collect balance and issue warranty.
For insurance claims, the process is similar, but with a few more steps. We identify and document damage on the roof and around the property. You, the homeowners files a claim and we, the roofing contractor represent the damages. The adjuster and us agree to damage and repairs scope of work. We then schedule work, produce repairs and collect balance when completed. When we handle insurance claims, we take care of the all the paperwork needed to have depreciation released. Everything mentioned above allows for a smooth transition to where you don’t have to be too involved in the process, You can focus on your day to day normal activities. Because we have our systems and processes in order, residents of Shavano Park trust us to complete their project in a timely matter.
Residential Roofing Services
In Shavano Park, where luxury living blends with Texas charm, your home deserves unmatched quality—especially when it comes to the roof. Rox Roofing provides expert residential roofing services tailored for homeowners who value durability, beauty, and exceptional service.
Our Expert Shavano Park Roofing Team
We have a full staff working for you. You have a dedicated project manager walking you through the entire process via phone, text or email. A dedicated experienced sales representative and a full time accounts receivable team.
Our roofing crews and labor force follow all city and manufacturer installation specifications. All debris that come off your property are legally disposed or recycled. Your project will be cleaned and magnetized to pick up nails left behind. This process is the same for small repairs jobs or large 6 figure projects.
Shavano Park Roof Hail Damage
San Antonio and surrounding areas get hit by hail about once a year. It’s normally isolated into a 2-5 mile radius. From time to time we get hit with a large severe storm that rocks the entire city.
Here’s what to do if you think your roof has been damaged by hail and what to expect.
- Contact a roofer – that you know, like and trust, NOT your insurance company. This roofer should put together an analysis report with pictures to show proof of the damages. Don’t shop roofers around. Find one you like and stick to them. A well trusted roofer will probably have a service agreement stating if the roof gets approved to replace by insurance, they are guaranteed to do the work. This is normal and they deserve it.
- Call your insurance carrier and file a claim. Your roofer should be knowledgeable on how to file a claim and walk you through the process. Have a pen handy as they will ask a few question. This process takes about 20 minutes.
- Schedule your roofer to be onsite with your insurance adjuster. The roofer is on site to represent the hail damage on the roof and collateral damage. The roofer and adjuster should work together to come up with a scope of work to make necessary repairs to bring everything back to normal before the storm hit.
- Roofing estimate. Your insurance company will come up with what they think the repair work will cost. These estimates are typically lower by 20% – 30% or more. Your roofing contractor knows exactly what it’s going to take to get the job done. The roofer and the adjuster normally meet somewhere in the middle.
- Retail vs. insurance cost. Retail is considered a “cash price” or “paying out of pocket.” This retail price is lower than insurance because, it’s a faster process. We roof and we get paid. There’s no insurance runaround. Dealing with insurance is usually a 1-3 month run around depending on the carrier. Money is held up and take weeks if not months to get paid. The biggest issue with insurance is mortgage companies and agreeing on scope of work. Remember, insurance companies are for profit, the less they pay out, the better the bottom line looks…
- Start work. Roofer will schedule material delivery and work to begin, these are usually two different days. Make sure to get everything in writing as to the scope of work. Make sure to know the difference between 3-tab shingles vs. architectural shingles and a hail proof shingle. This is your opportunity to make changes, get an upgrade and make an informed decision.
- Payment. For retail cash jobs it pretty simple. Once work it complete, do your walk around, approve work and pay the roofer. For insurance, do your walk around, approve work and your roofer will send a certificate of completion to the carrier with an invoice. The carrier will review and send off payment within 1-3 weeks. When you receive your insurance proceeds, pay your awesome roofer!
This essentially wraps up the insurance process.
More Roofing Stuff
Feel free to read our 25 Most Frequently Asked Roofing Question and check out our San Antonio roofing blog.
Schedule your no cost estimate and assessments. Call Rox Roofing: 210-900-0977
Cities Served
Rox Roofing
1999 Gulfmart St #517, San Antonio
-
Admittedly, I don’t typically leave reviews, but I often use reviews when making large financial decisions. I know…. I’m trying to be better about leaving reviews. I think it’s safe to say that none of us look forward to having to replace/repair … More a roof. Yet, it’s one of the most important components of our homes. In July 2025, the west side of San Antonio had a destructive hailstorm. Based on the strength of the storm, I knew there was going to be damage to the roof. It sounded like baseballs hitting the house. While the storm was occurring (roughly 7pm) I pulled out my phone and dialed Rox Roofing because they did some work for me several years back at a different home. It was 7pm so I wasn’t expecting to hear from them until the following business day. Nope… 5 minutes later I was speaking with someone from Rox. Seriously, they called me well after business hours. I explained what was going on and they asked me if I had an active leak. I let them know that I was unaware of any leaks yet but wanted someone braver than me to climb onto my 2-story home. They said no problem; I will have a guy at your house by 9am the following day. If there is a leak we will put a temporary cover over it until it can be fixed. As promised, my doorbell rang at 8:45am. Not bad, impressive even… They took some pictures and showed me significant damage and suggested I contact my homeowner’s insurance to file a claim. The fact is… many of my neighbors also did the same. Some even had a new roof being put on the following week. My insurance company a big brand company (I will not name them to protect the guilty), sent someone out a few weeks later, just a few days shy of a month. When I asked why it would take so long I was told “because we are busy”. That sure didn’t feel “like a great neighbor” response. Anyway, the following day, I received a call from the person handling my claim from my insurance company. He stated that I had little damage, not enough to even file a claim due to the deductible. I asked them to send me their report so that I could compare it to the report I received from my roofer. A few weeks later after calling several times, I finally received the insurance company report. Sure, enough they showed only a few areas being affected. The problem with the report was it omitted several areas of the roof, so I contacted my insurance company again and requested a second review be carried out. As expected, he upped the damage by $1,000.00. After speaking with Rocky at Rox he asked if I wanted to push a little more, so I said yes. He offered a Public Adjuster that he had worked with in the past. Now enter PALCO, the public adjuster. They scheduled a person to come to my house and document what they found, independent of Rox and my insurance company. They took pictures and sent a report to me that again showed significant hail damage. I mean all the ventilation pipes looked like someone used them for target practice. Shingles missing, hail dents in the shingles, siding, screens etc.… In the end, the insurance company was forced to pay, but only because of Rox. The day of the installation the Rox team showed up and removed my roof by 11am and had the new one on by dinner. The site manager came the following day to do an inspection of my roof. He went over everything with me, no pressures, no problems… Call Rox if you want a solid roof and a solid team working on your behalf. Anytime anyone asks me who I used or would recommend, I hand them a business card for Rox. They’re my “go-to” roof team moving forward.
-
I’ve done business with Rox Roofing for years and they are one of the easiest companies to do business with. They are well educated, do amazing work and stand behind their workmanship. I highly recommend this company to anybody looking … More for roof repair, replacements and/or gutters.
-
Rox Roofing is a solid company! Amazing work, honest, very communicative and they do what they say they are going to do. I will definitely recommend them to anyone needing a roof and I can confidently refer them to friends and family knowing … More they will be getting great service!
Thanks again Rox Roofing! -
I recently hired Rox Roofing for a roof repair and had an excellent experience. From the start, the inspector, Rey, was highly professional, punctual, and knowledgeable. He conducted a thorough inspection of my roof and siding, clearly … More explaining the issues and providing a fair quote without any pressure.
The repair work itself was completed efficiently and on schedule. The crew was respectful of my property, ensuring everything was cleaned up perfectly after the job was done. I truly appreciated the transparent communication and the high quality of workmanship. If you are looking for a reliable roofing company in San Antonio, I highly recommend asking for Rey at Rox Roofing. -
Rox Roofing replaced the roof on our home and water tank shed December 2025 that had hail damage from a recent storm. They were recommended to us by a neighbor who had a very positive experience with their service. We also had a wonderful … More encounter with Rocky and his company as highlighted below:
• Extremely prompt in scheduling and showing up to appointments. Phone calls were also returned quickly.
• Rocky personally took the time to explain the options, costs and the insurance process.
• They went through the roofing process and told us exactly what to expect.
• Rocky came out several times to bring samples, discuss the difference between tile and metal roofs. He genuinely wanted us to be happy with our decisions.
• Delivery of the tiles was flawless. The crew place them on the roof with a lift the Friday prior to the project starting on Monday.
• The Rox Roofing crew was on time each day and it was evident every employee knew what their part of the job was. They worked well together and with great efficiency.
• Rocky was meticulous with cleanliness and ensuring our property was protected and respected. He personally walked the property each day to ensure everything was going smoothly and in place.
• He also met with us after the project was done to complete a final walk through and tweaked a few things that he wanted to perfect.
Overall, I would highly recommend Rox Roofing and give them an A+ on service, quality and communication. -
Rox was recommended to us for a roof repair by our longtime friend and realtor. We were surprised to discover we had a water leak in our guest bath. Rox came out and found that we had some shingles sliding off the roof. It was a very steep … More grade which made the work difficult. They did a beautiful job. The new shingles blended beautifully with the existing ones. We couldn’t be happier with the work. Trust Rox to do it right! 🥳👏
